IBM

Data and AI solutions

AI and human collaboration.

Maximise the potential of your human interactions with an AI-driven approach to your employees and customers.

Elevating human experiences with Generative AI

The synergy between AI and your workforce can be incredibly powerful. It not only boosts employee productivity and satisfaction but also plays a crucial role in enhancing customer experiences.

Automating routine tasks

Generative AI can handle repetitive administrative tasks such as managing emails and generating reports. Allowing your employees to focus on more strategic and creative work.

Empowered customer support agents

AI-powered assistants can provide real-time recommendations to customer service agents, helping them to resolve issues faster.

Personalised interactions

Generative AI can analyse customer data to provide personalised recommendations and responses, allowing for a more tailored and engaging customer experience.

Enable 24 / 7 customer support

Properly trained AI chatbots and virtual assistants can handle customer inquiries around the clock, ensuring that customers receive assistance outside of business hours.

It's time to start thinking about what an AI-driven workforce looks like

80%

of enterprises are working or planning to adopt Generative AI.

75%

of CEOs say their competitive advantage rests on Generative AI.

40%

performance improvement for a highly skilled worker compared with those who dont use AI.

The watsonx AI Assistants from IBM

As an AI and data platform, watsonx leverages foundation models for generative AI and machine learning, with AI assistants that make you and your employees more responsive, productive, and resilient.

Access to employee support and customer service

Use chatbots that have been trained on a broad knowledge base to help employees do work or to respond to customer issues.

Work automation

Automate simple tasks. Receive guided support through complex processes and workflows that can include navigating a variety of applications.

AI-powered business intelligence

Classify and sort customer complaints, threats and vulnerabilities. Perform sentiment analysis and segment your customers.

Information search and data extraction

Search and identify essential information needed for compliance processes like financial audits and regulatory filings.

Fostering AI technology for continuous improvement

The IBM watsonx suite of AI Assistants is a collection of AI tools designed to boost the productivity, engagement and autonomy of employees across various industries.

Interested in more IBM technologies supported by Logicalis?

Click here

watsonx Assistant

Provides your customers with smooth and seamless interactions that can be used across any device or channel using AI built on IBM watsonx large language and speech models that are accurate and require less data and effort to train.

watsonx Orchestrate

Orchestrate integrates various systems and data sources, enabling the AI to provide information, carry out tasks, and can create content to help employees accomplish a variety of tasks.

watsonx Code Assistant

Bridge skill gaps and help your IT department become skilled in various programming languages, without the need for extensive additional training. Allow your IT teams to focus on more strategic initiatives by automating coding tasks.

Man wearing glasses, looking at ai generated globe, doing calculations

A touch of AI, and a wealth of human experience

AI is everywhere, rapidly being adopted by businesses eager to fully utilise its advantages. With AI still in its infancy however, it can be challenging to navigate the noise and choose the right solution for your company.

Learn more!

See the difference empowering your people with AI can make

Capture the full value of watsonx by talking to one of our IBM experts.

Logicalis can guide you to the solution that’s right for you and assist in delivering, integrating and supporting watsonx to help your business get the most out of your AI assistants.

Speak to a specialist

The full potential of data visualisation has been realised!

IBM Cognos Analytics is a comprehensive business intelligence platform that specialises in reporting, dashboarding, and data visualisation. It transforms data into visual insights and generates detailed reports, enabling businesses to make informed, data-driven decisions.

Natural language AI enhancements

AI assistants designed to be user-friendly, providing step-by-step guidance to help you hit the ground running from day one! Ask questions in everyday language to get the answers you need - plus your Cognos assistant can present information in different formats, such as a visual chart, or a written explanation.

Build dashboards and reports with guided UI

Your Cognos assistant can save you time and effort by building dashboards for you. By using new caching technology, there's a noticeable increase in the speed data is retrieved and displayed when applying filters or interacting with the dashboard.

AI-driven, self-service analytics

Cognos assistants are built to be user friendly, meaning all employees, regardless of their technical expertise, can make use of them. The data Cognos assistants use is generated from your company's own data, which can be managed and controlled by you, keeping it protected and free from bias, and you can share your insights easily via Slack, Microsoft Teams, or email.

watsonx integration

Search andLeverage the advanced AI and machine learning capabilities of watsonx alongside the business intelligence and reporting features of Cognos. watsonx Orchestrate and Cognos Analytics can be connected combining AI-driven insights with the reports and dashboards enabling a seamless dataflow and enhanced analytics.

Harness the capabilities of business intelligence

Capture the full value of Cognos Analytics by talking to one of our IBM experts.

Logicalis can guide you to the solution that’s right for you and assist in implementing and integrating Cognos Analytics to help amplify your workforce capabilities.